Virtual Office, Virtual PA and Telephone Answering Company

Reference Number: HJJ274

Location: Ireland

Turnover: €968k

Status: Offers Invited

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Virtual Office, Virtual PA and Telephone Answering Company

An opportunity has arisen to acquire a well-established, highly reputable personal telephone answering, virtual personal assistant and virtual office service business for SMEs.

Based in the Republic of Ireland, the company has benefitted from the general move to the use of virtual services over the last two year, with ample scope for further growth.

The company has established a solid and growing client base across the Republic of Ireland serving c.750 customers across 26 counties, ranging from large companies to SMEs and start-ups.

The trading company provides a wide range of outsourced solutions to the business community in the key categories of Inbound Call Answering, Outbound Services and Support Services, delivered from contact centres based in Ireland. Services offered include Telephone Answering and Messaging, Virtual Reception services, Diary Management, Back Office Processing, 24/7 cover, Telemarketing and Database cleansing. The company is also able to provide temporary switchboard cover for lunchtime, holiday, sickness, breaks and out of hours cover.

The business operates with a dedicated team guided by a clearly defined ethos to deliver highly personalised customer service. Team members are well trained to enable them to deliver high-quality service levels, catering to each client’s individual requirements. Staff training is carried out to achieve the outcome of seamless integration with client businesses.

The company is highly systemised and benefits from a proprietary software package, which has been designed and developed to seamlessly manage the customer experience, with integrated messaging, CRM and billing functions.

This well-established and stable business presents realistic and attainable opportunities for growth, as the impact of Covid-19 has demonstrated an increasing trend and appetite for SMEs to use remote, outsourced and virtual services. The company is also in the process of developing additional services to build upon the current range on offer and has ample potential to expand across the Republic of Ireland, Northern Ireland and internationally.

 

Highlights

  • Well-established business with 15 years of market expertise.
  • Proprietary software package with integrated customer management features.
  • Thriving base of c.750 customers across 26 counties in Ireland.
  • Highly trained team dedicated to delivering bespoke levels of customer service.
  • Realistic and attainable opportunities for growth through additional service offering.

 

Financial Overview

Y/E: 31st May 2019 2020 2021 2022 (F/C)
Sales revenue € 813,084 € 745,103 € 769,338 € 968,329
Gross profit € 580,576 € 544,788 € 552,452 € 645,709
Percentage 71% 73% 72% 67%
Adjusted EBITDA € 133,124 € 143,493 € 167,604 € 195,563
Percentage 16% 19% 22% 20%

The Adjusted EBITDA includes an adjustment for the vendor’s current remuneration and replacement cost.

Offers Invited

 

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